Help and contact — Carbonix

Write to us

Write to contact@carbonix.me, in English, French or Portuguese.

For a faster answer, please include:

• the email address of your Carbonix account;
• the tool concerned: Carbonix BTP, Carbonix Bio or Carbonix PGES;
• what you were doing, and any error message.

Frequently asked questions

I can't sign in

• On the sign-in page, choose Forgot password to set a new one.
• If your account was signed out remotely (from My devices), enter your password again.
• If you created your account with Google, choose Google sign-in again.

How do I open Bio, BTP or PGES?

One Carbonix account gives access to all three tools. Open the home screen, on app.carbonix.me or in the Carbonix app, then choose the tool.

Are my settings the same on all my devices?

Yes. Your language, theme and settings are saved with your account and follow you from one device to another.

How can I see where my account is signed in?

Open My account, then My devices. You can sign a device out remotely from there.

How do I delete my account?

From My account, choose Delete my account. The steps and timing are explained on the Delete my account page.

Where is my data?

It is hosted in France (European Union). All the details are in the privacy policy.

Publisher

Ets Expertise Web Marketing — Maison MOUSTAPHA, quartier Tankpè, Abomey-Calavi, Benin. See the legal notice.