Delete your Carbonix account

From Carbonix (the simplest way)

1. Sign in at app.carbonix.me, in the Carbonix app, or in one of the modules (BTP, Bio, PGES).
2. Open My account (your initial at the top right of the portal, or the module's account page).
3. Choose Delete my account, then confirm.

If you cannot sign in

Write to contact@carbonix.me from your account's email address and ask for it to be deleted. We check that the request really comes from you, then start the deletion. We reply within 30 days at most.

What happens next

• You receive a confirmation email. Your account remains usable for 30 days, and a banner reminds you of the scheduled date.
• During these 30 days, you can cancel at any time: "Cancel the deletion" button or the link in the email.
• Your subscription renewals stop as soon as you make the request: you are no longer charged.
• On the scheduled date, the following are permanently erased:
  • your sign-in account;
  • your preferences and your list of devices;
  • your Carbonix BTP, Bio and PGES data: projects, inventories, measures, attachments.
• You then receive a final confirmation email.

What is kept

• Invoices, for 10 years, as accounting law requires. They are no longer linked to your account.
• Backup copies still contain your data for at most 14 days after erasure, then they are replaced.

Special case: shared PGES space

If you are the only administrator of a PGES space that has other members, first appoint another administrator. Your account can then be deleted, and the space stays with your team.